Membership Terms
and Conditions
The following Terms and Conditions describe the membership benefits and services provided by AAA Hoosier Motor Club and are not necessarily the same as those offered by other AAA clubs. Membership benefits are subject to change and revision without notice.
Emergency
Road Service
AAA HMC respectfully request’s that you be with your vehicle at the time of service and have the keys available.
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SCOPE
OF SERVICE |
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AAA selects contract facilities for their ability to handle service calls, but we cannot guarantee that these facilities will always have the proper equipment to provide the required service. When your vehicle cannot be made operable, towing will be provided in accordance with AAA Hoosier’s towing guidelines, one (1) tow per disablement. When the service requested is excluded from AAA Hoosier Motor Club coverage, we will attempt to secure assistance through our provider network to which the member will pay prevailing commercial rates directly to the provider at that time.
Contracted facilities are independent businesses and are not employees of AAA Hoosier Motor Club or its affiliates. Responsibility for loss, damage or unsatisfactory workmanship remains with the facility providing the service. AAA Hoosier Motor Club will assist by mediating unresolved issues.
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ALTERNATE
SERVICE |
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If you call 1-800-AAA-HELP (1-800-222-4357) and AAA service is not available, AAA contractor access is restricted (some national parks, toll roads, limited access highways, etc) or if service is not available, AAA Hoosier Motor Club will provide reimbursement for covered services at the prevailing commercial rate for the region. If AAA service was available, but not requested, reimbursement may be limited to the amount AAA Hoosier would normally have paid for the covered service.
Request for reimbursement consideration must be received in writing by AAA Hoosier Motor Club with the appropriate documentation within 90 days of the service date. The request should include an original itemized receipt from the service provider, listing the member’s name, vehicle and services rendered. AAA Hoosier Motor Club may deny compensation if the member has already received or will receive reimbursement through other sources. Delays in service response are sometimes unavoidable due to high demands for service, weather conditions and heavy traffic. Alternate service sought due to such delays may not be reimbursable. Reimbursement for services, including services received outside of AAA Hoosier’s club territory will only be considered for those membership services, which AAA Hoosier provides without charge. Reimbursement will be considered for breakdown service received only in the U.S. and Canada. Certain terms, conditions and exclusions apply and are subject to change without notice. When reimbursement is provided one service call will be deducted from your four allowable service calls per year. Reimbursement is not provided for such expenses as taxi services, telephone calls, rental cars, etc. Reimbursement considerations should be sent to:
Attn: ERS Reimbursements
AAA Hoosier Motor Club
P.O. Box 88505
Indianapolis, IN 46208
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Limitations and Exclusions |
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Services not provided
1. Towing abandoned vehicles, recovered stolen vehicles, illegally parked vehicles, or damaged vehicles to a disposal facility or to any other location where the intent is to sell or dispose of the vehicle.
2. Vehicles not accessible from a normally traveled and established thoroughfare.
3. Service when street or weather conditions do not allow safe movement, especially on non-paved roads.
4. Removal or installation of snow tires, snow chains or other like equipment.
5. Shoveling snow from around vehicle, or clearing a road or driveway.
6. Repairs, diagnosis, battery charging, tire repair, parts or delivery of parts, which may require additional payment.
7. Service when the disabled vehicle cannot be safely reached and properly serviced without damage to either the disabled vehicle or to the service vehicle. Loaded vehicles, which may require special equipment or which may cause providing service to be dangerous.
8. Vehicles modified (lowered, lifted, oversize tires, etc.) in ways that inhibit service.
9. Service to taxicabs, limousines, modified vehicles or box trucks.
10. Fuel beyond what is needed to get the disabled vehicle to the nearest open service station.
11. Towing or reimbursement for towing of vehicles that are not disabled and/or removed or impounded from private property.
12. Storage or impound charges.
13. Locksmith services used for anti-theft devices such as “The Club”.
14. Towing and/or extrication of vehicles designated one-ton or larger.
15. AAA PLUS RV: Service to travel trailers or fifth wheel trailers not equipped with living quarters.
16. AAA PLUS RV: Horse, Car, Boat or Utility Trailers.
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Automotive
Benefits and Services |
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Approved
Auto Repair
Show your AAA membership card at participating Approved Auto Repair facility and receive these benefits:
Written Estimate: Provided upon request, which cannot be exceeded by 10% without member authorization.
Guarantee: A guarantee for the effectiveness of repairs, parts, labor or components for 12 months or 12,000 miles, whichever comes first, unless otherwise indicated on the repair order. The member must be advised as soon as this is determined by the approved facility and will be documented in writing.
Replacement Parts: On request, any replaced parts will be made available, excluding parts to be returned to the manufacturer under warranty or exchange policy.
Dispute Resolution: The repair facility will cooperate fully with AAA in the investigation and resolution of any dispute involving the facility and an AAA member. The AAR shop agrees to abide by AAA’s decision. Please call 1-800-624-9820 x130 to file a dispute report.
Maintenance Inspection: On request, the approved facility must perform a maintenance inspection, at no additional charge, when servicing the member’s vehicle. Member must produce a valid AAA membership card.
Accident-Away-From-Home
Protection
Accidents that occur more than 100 miles from home can result in unexpected expenses. Trip Interruption protection takes away some of the financial burden if a member’s vehicle is inoperable as a result of a traffic accident. Basic members are eligible for up to $250 reimbursement and AAA Plus or AAA Plus RV members for up to $700 reimbursement for the following services (occurring within 72 hours) while the vehicle is being repaired: local meals and lodging, commercial car rental and commercial transportation to travel destination.
Conditions for reimbursement:
1. Membership must be fully paid at the time of the traffic accident.
2. The accident must occur more than 100 miles away from home.
3. The member must be present in the vehicle when the accident occurs.
4. The vehicle must require repairs to make it operable.
5. Covered services must be used and paid for by the member.
Coverage ends 72 hours following the accident, or when the vehicle is repaired, or when the travel destination is reached, whichever occurs first. Reimbursement will not automatically equal $250 or $700 for AAA PLUS or AAA PLUS RV members. The member will be paid only for covered services used and paid for within the coverage period. Reimbursement amounts are subject to change at any time. Approved claims under the program will be paid by check, directly to the member.
The term “accident” means the actual colliding of a vehicle with another vehicle or object (not mechanical failure). “Local meals and lodging” must be purchased in the vicinity of the accident and station, garage or body shop where the vehicle is being repaired. “Commercial car rental” refers to a four-wheeled, motor driven vehicle obtained from any bona fide vehicle rental agency. “Commercial transportation” refers to scheduled trips on a common carrier that has been licensed to carry passengers for hire.
Please follow these steps to receive reimbursement.
1. Report the accident to local, county or state police, and obtain a copy of the police report.
2. Secure itemized and receipted bills covering vehicle repairs, or proof that the vehicle was a total loss.
3. Secure itemized receipts covering local meals and/or lodging, car rental and/or commercial transportation.
4. Request a claim report form from the Member Relations department of AAA Hoosier Motor Club.
5. Submit the claim report, police report and original itemized receipts, within 60 days of the date of the accident, to: AAA Hoosier Motor Club, P.O. Box 88505, Indianapolis, IN 46208 Attn: Trip Interruption
Reimbursement does not cover:
1. Member/driver accused of driving under the influence of alcohol or narcotics.
2. Meals, lodging or transportation provided by relatives or friends.
3. Insurance fees for commercial car rental.
4. Trailer rentals.
5. Expenses for any service used 72 hours or more after the accident.
6. Fuel
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Legal
Benefits and Services |
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Theft-Reward
Protection
The AAA theft-reward sticker gives warning that the Club will pay
a $1,000 reward for Basic members and $2,000 for Plus and Plus
RV, for information leading to the arrest and conviction of anyone
stealing a member’s automobile. The reward will not be given to a
member, his/her family or a relative of the member/vehicle owner.
We recommend the sticker be displayed on the outside, lowerfront corner of the passenger window.
Legal Reimbursement
AAA will help reimburse you for legal expenses if you are arrested and
tried for violation of a motor vehicle law or ordinance for which you are
convinced the charge is unjust. The membership must be current and
fully paid at the time of the citation.
Legal Reimbursement Schedule
of Payments
| Type of Legal Defense |
Basic Membership
Maximum Payment |
AAA Plus
Maximum Payment |
| Defense of manslaughter charges |
$400 (if appealed, an additional
$400) |
$500 (if appealed, an additional
$500) |
| Defense of reckless driving charges |
$100 (if appealed, an additional
$100) |
$200 (if appealed, an additional
$200) |
| Defense of a violation of a Motor Vehicle Law other than those named above |
$75 (if appealed, an additional
$75) |
$100 (if appealed, an additional
$100) |
Up to a maximum of $1,000 in legal service reimbursement will be considered
for AAA Basic members. Up to a maximum of $1,500 will be considered
for Plus and PlusRV members.
To process your claim for covered expenses, AAA must receive
within one year of the charge(s):
1. A completed claim form or letter with the same
information with attorney’s signature.
2. A dated receipt from your attorney.
The claimant’s membership must be in good standing at the time
of the charge(s).
The amount of reimbursement is not intended to fix the fee
charged by an attorney for your defense. AAA will not assist in the
selection of an attorney.
Reimbursement does not cover:
1. Legal services required for any violation involving alcohol or narcotics.
2. Legal services required for any violations involving driving on an expired,
suspended or revoked license/registration; or for failure to appear on prior
violations.
3. Members traveling in commercially-licensed vehicles.
4. The bringing of suits or collecting claims.
5. Persons who are not members of AAA Hoosier
6. For the payment of fines, court costs, witness fees and photos.
Privileges & Limitations
Emergency Roadside Service (ERS) will be provided without charge for an eligible vehicle by an AAA emergency service independent contractor. The service call will include one round trip per disablement plus reasonable time to complete the service. These services are provided to put the vehicle in driveable condition. If these attempts are unsuccessful after reasonable effort by the service person, the towing service provision will apply.
ERS facilities can handle service calls, but we cannot guarantee that these facilities have parts or equipment to make repairs. In the event that AAA ERS is unavailable, the Help/Dispatch center will assist members in obtaining appropriate commercial service. During severe weather conditions, civil disturbances or national/local emergencies, AAA reserves the right to temporarily suspend service to members. ERS facilities are independent businesses and are NOT employees or agents of the American Automobile Association or its affiliates. Responsibility for loss, damage or unsatisfactory workmanship remains with the facility providing the service. The club will assist in resolving any complaints that may arise in the course of AAA service.
We Appreciate Your Comments
AAA Hoosier Motor Club is committed to total member satisfaction and we’re dedicated to providing extraordinary products and service. Your comments will help us determine which products and services to offer, so we can continue to exceed expectations. Please send comments via AAA.com or by mail to: AAA Hoosier Motor Club, PO Box 88505, Indianapolis, IN 46208 Attn: Member Relations. Should you have any questions regarding your membership or require additional information, please call us at
800- 624-9820.
AAA Hoosier Motor Club reserves the right to cancel a membership for nonpayment of dues or for any other reason deemed to be in the best interest of the members of AAA Hoosier Motor Club. All membership benefits and AAA insurance discounts, including automobile and travel medical insurance coverage included with membership or purchased separately through AAA, terminate at the time a membership is cancelled. AAA reserves the right to discontinue or change benefits or services at any time, without further notice.
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